Privacy Policy

Terms and Conditions:

Lead times
If we have stock of the items you have ordered and full payment has been received, we will dispatch your order.
If we do not have stock of the item, we require a 70% deposit to secure your item.
The lead time for furniture is 8 to 10 weeks subject to load shedding. Our furniture is proudly hand made in South Africa. Lead time on Bespoke / Special orders is 10 to 12 weeks (subject to load shedding).
Lead time for manufacturing of lamp shades (individually hand-made) is 3 – 6 weeks.
Payment can be electronic transfer, cash or credit card. We do not accept cheques.
All purchases must be paid for in full before delivery.
All drawings and designs are subject to change due to availability of materials and installation requirements. Quotes valid for 30 days, regrettably due to ongoing fluctuating transport costs and currency exchange rates
If items are not collected after 60 days of quote / invoice date will be sold to defray costs

Delivery
We have outsourced our delivery. They charge R1250.00 per 5 km radius (depending on the size of the delivery load) any further can be negotiated. You are welcome to use a delivery company of your choice.
Payment must be made in full before your order can be delivered to you
There may be some wood movement when furniture is in transit.

Payment Terms
We require a 70% deposit payment as per your quotation in order to start production. We require the 30% balance payment due as per quotation prior to your order being delivered to you. Kindly note that some EFT payments can take up to 48 hours to clear. 

Consultation service
We offer a consultation service for a once-off fee of R500.00 for a 5km radius of each branch (Bryanston or Lanseria). For anything further than 5km we are happy to quote accordingly. NB: We are happy to travel anywhere in RSA to assist you with your interior decorating requirements. 

Paint Technique work
With regards to paint techniquing finishes carried out on furniture not manufactured by House of Mangar Interiors and Furniture, House of Mangar Interiors and Furniture will not be held liable for ‘wear and tear’ or damages or chips on the furniture or discolouration of the paint technique work carried out. This will be repaired best possible with no guarantee. NB: We only visible areas are painted.

Exchange/credit policy
As we rely on outsourced courier companies to transport our products there is always the chance that breakages may occur. NB: please ensure that all merchandise is checked for breakages while the driver is still present. Any damages should be noted on the waybill before signing. If there are any breakages we require that you report this to us within 7 days of delivery, along with photographic evidence of the item(s) and packaging. We will endeavour to replace the broken article(s), but if this is not possible a credit note will be issued to your account. Unfortunately, House of Mangar Interiors and Furniture cannot be held liable for the damages reported after 7 days of receipt.

If you have ordered merchandise from our website, catalogue, showroom or exhibitions, but on acceptance you do not like your purchase, we will offer you a credit note. To qualify for this, the product(s) concerned must be returned to House of Mangar Interiors and Furniture within two weeks of delivery. The transport cost for returning the items to our warehouse remains your responsibility.
Bespoke items and any items purchased during a sale are not refundable.
Please note that our products are not mass produced but all HANDMADE. Expect to see some finishes (painting, carving, cutting, shaping) to have slight variations and imperfections. This is part of the charm and special character of our handmade goods.

In the event a newly purchased mattress needs to be exchanged from Dial-A-Bed, a steam cleaning cost of R450.00 and a collect+deliver fee of R550.00 will be charged to the client.

Handling Fee
Kindly note that there will be a 10% handling fee on furniture items sold, taken and returned.

Product Care
We advise that all solid wooden surfaces (Solid Ashwood, Oak, etc) to be treated with a generous amount of Monocoat Refresh Eco spray every 6 – 8 weeks in order to maintain the richness and texture of the natural wood.
We also encourage you to clean regularly by removing dust and debris to prevent buildup that can accelerate wear and tear. It is best for your wooden products to stay out of direct sunlight as much as possible, to prevent direct harsh heat (that could cause small cracks) and UV-rays that could cause wood’s lignin (this polymer gives wood its strength and structure) to break down, thus causing a gradual colour change (this result is usually a silver-grey patina). Rain/any liquid that remains on the wooden top can also stain or filter out natural pigments which can lead to staining and fading in certain areas if exposed to water on a regular basis.
Cleaning care for all Monn Carpets only:
The flat weave construction makes light work of keeping your rug clean. A light shake outdoors will dislodge most soil and dust. For the effective removal of more stubborn stains, use only water or alternatively, water mixed with a suitable mild cleaning agent.

Note of consideration
The tops for the tables, servers, etc are made of Solid Oak, Ashwood and/or Supawood (in some cases) which are then coated with a Monocoat product or stain. The bases of the tables, servers, pedestals, etc are made of American poplar and/or Rubberwood.
The legs are made from Pine wood or Meranti as this is a very durable wood and easy to turn when manufacturing new furniture. Doors & the “boxes” of the units are made from MDF (medium density fibre board) which is a man–made product basically made from crushed eucalyptus and resin – This product is easier to carve and gives a nice smooth finish once painted.
NB: No two items of furniture are the same, each piece of wood varies, in grain and colour together with other imperfections. Wood is a natural/living product
The timber reacts differently, to the techniques applied to achieve the “French look”.
As a result of this every piece of furniture will look different.
Please be advised that due to the dry conditions in Johannesburg, RSA, regular wood treatment for your wooden surfaces is required (once a week) in order to prevent bending or lifting of the wood. If the above mentioned damage occurs House Of Mangar Interiors and Furniture will not be held liable.
NB: Curtains & blinds subject to final measurements on site.
Fireplace surrounds are made with a combination of MDF and Nu-Tech fireproof materials where applicable.

Wallpapering
House of Mangar Interiors and Furniture will not accept any responsibility for applied wallpaper not sticking and/or pulling away from the surface due to problems arising from: Bad plastering, poor brick-work, poorly applied rhinolighting, water seepage, incorrect paint use and/or damp walls (not always visible to the naked eye at the time of quoting). House of Mangar Interiors and Furniture also will not take responsibility of any built-up/prep work or painting that has been done before wallpaper application. We are applying our product to a surface that has been prepped by the client. Wallpaper cannot be applied to walls painted with oil based or a high gloss paint as the glue will not grip. For best results match the base colour of the wallpaper to the base colour of the water-based wall paint (light on light/ dark on dark). For best results all walls must be primed with solvent based Universal undercoat once the rhinolighting has been given sufficient time to dry. Rhinolite shoulde be fully cured and dry before being sealed and primed for wallpaper. 

Cleaning
We recommend that all fabric items are dry-cleaned or professionally steam cleaned so as to retain shape and to ensure no shrinkage.

Warranty
House of Mangar Interiors and Furniture (Pty) Ltd provides a warranty that the product will be free from defective material and workmanship in relation to the range of products referred to below and subject to the stated limitations. No warranty is provided in relation to any material provided by the customer. The range of the warranty depends on the nature of the product, which is dealt with below. House of Mangar Interiors and Furniture (Pty) Ltd will only be liable to honour a warranty if:

1) The defect existed at the time of delivery and manifested during the warranty period.
2) The defect did not arise due to normal wear and tear or misuse/abuse by the customer.
3) The product concerned is used for the purposes intended and in a domestic environment (unless the latter requirement is waived by House of Mangar Interiors and Furniture (Pty) Ltd in writing)
4) The product is assembled by House of Mangar Interiors and Furniture (Pty) Ltd or by the customer in accordance with supplier’s specifications.”
“New Soft Furniture Warranty
We guarantee our furniture frames and hardware for 5 years. We guarantee our foam and stitching for 1 year. Storage ottoman frames are guaranteed for 6 months. We do not guarantee our leather or fabric as we are unable to guarantee the conditions it is subjected to. There could be dye lot differences between the fabric book sample and the actual piece of fabric ordered for your job. Redline elastic webbing is used where applicable, for re-upholstered and new furniture. For recovering quotes, we quote as accurately as possible from pictures however fabric/labour charges are subject to final inspection

Wooden Furniture Warranty
Timber products carry a 1 year warranty from date of invoice in respect of carcasses and workmanship. Wood movement will occur from time to time as wood is always alive and never stops living, therefore all solid wooden tops may move depending from season to season and province to province. Climate (temperature and humidity) also has an effect on natural wooden products, that could result in the wood expanding or contracting according to the weather it is exposed to. This may result in small cracks or movements in the joints We recommend a Monocoat Refresh Eco spray to be used at once a month in order to help nourish the wood and helps the wood not to dry out. There may be a colour contrast of the panels due to the ever-changing weather and the section of the tree the panel was cut from. The colour contrast will only be apparent after the stain has been applied. As wood needs to breathe, the tops cannot have anything preventing air flow (glass, thick plastic/fabric, etc) as this can cause damage to the wooden tops.
NB: If a unit is moved after delivery from one area to another, hairline cracks can develop due to the nature of the wood and the different conditions of the new area/room (sun/humidity, etc).

Timber Staining/Colouring (Indoors/Undercover patio)
For indoor use we recommend the Monocoat Oil for all unpainted solid and veneered wooden tops. The Monocoat Oil is ideal for both residential and high-traffic areas. It is also very scratch and wear-resistant. Colour may vary depending on the following: wood type, first-time application on virgin wood vs reapplication on wood that has been stained previously, where the tree was cut and how close to the centre the panel was cut. This product is applied with a sponge.
For outdoor/ undercover patio use we recommend the Monocoat DuroGrit product for all unpainted solid and veneered wooden tops. This product is wood fibre fortified that provides the perfect saturating and breathable Monocoat system, allowing the wood to breathe efficiently, therefore reducing swelling and shrinkage. It has long lasting UV protection and is extremely durable and wear resistant. It will also not crack, peel or flake off. It is also water and dirt repellent. This product is applied with a paint brush.

NB: All furniture and accessories remains the property of House Of Mangar (Pty) Ltd and will not be delivered until paid in full.